Question 1

How do I place an order with Stellar Ink for screen print, embroidery or digital garment printing?"

Accepted Answer

Stellar Ink prefers to receive all orders in writing. Orders can be sent via email, fax or mail.

Question 2

What information do I need to provide for a new order?

Accepted Answer

The more information, the better so the following is what we look for:
Date Needed in hand
Ship To Address
Ship Method
Item description - including manufacturer, style number, color, size and quantity of each.
Type of embelishment(s): embroidery, screen print, digital fusion, sublimation, aplique, patch
Embelishment Locations: full front, left chest, full back, right sleeve, left upper sleeve...
Embelishment colors for each location: Please be specific
New Art or Reorder from previous order (reference PO#)
If you have a previous art approval form you can submit that
Fonts, logos art files should all be provided in a vector file format

Question 3

Can I insert art files or sketches I have for design ideas?

Accepted Answer

Yes! To provide art files or other files follow these steps:
CLick on the Upload A File buttom on our website 
Provide your customer information
Include information about your order and attached files
Receive a reply from our customer service team acknowledging reciept of your art files

Question 4

What are your payment terms?

Accepted Answer

Stellar Ink accepts ACH payments, Cash, Check, PayPal, MasterCard, Visa, AMEX and Discover Card. Net accounts can be set up once credit has been established.
 
Payments can also be made through our O.S.P (Order Status Portal)

Question 5

What is the smallest order you will process?

Accepted Answer

We will work with you in all circumstances. Sometimes we might offer a different embelishment process that will better suit your small order requirements. We will process one piece orders when necessary as a service.

Question 6

What is your normal turn around time?

Accepted Answer

We generally like 10 working days to produce an average order. We email customers a weekly production lead time report by department every Monday.

Question 7

How can I track the progress of my order?

Accepted Answer

Stellar Ink offers customers an online tool to track the progress of your jobs. Once your account has been set up our customer service team will provide you with access to our order status portal (O.S.P.) where you can track the progress of your order, view current and past art approvals and pay for your orders.

Question 8

Do you charge rush fees for jobs needed faster than your normal lead times?

Accepted Answer

Things happen. Rush charges may apply however we will work with you whenever possible to meet your deadlines. Please inquire first.

Question 9

Do you send art proofs prior to running jobs?

Accepted Answer

We use Proof Stuff to send all electronic art approvals. Production will not be scheduled until we have received your electornic approval. Reorders that have referenced previous jobs without any changes do not receive proofs unless requested.

Question 10

What shipping methods are avaliable?

Accepted Answer

Stellar Ink receives and ships packages daily with FedEx and UPS. We offer all levels of service from both carriers. For rush or emergency delivery within Southern California we can receive and ship using a carrier service or Ridesharing services that will accept packages as passengers. All applicable charges apply.
 
Many of our customers request 3rd party billing for outbound freight. We can accomidate that as well.

Question 11

Do you drop ship orders?

Accepted Answer

Most of our customers use our drop ship service. We will pack out your individual and group orders for a small fee per item and customize shipping documents and labels to meet your brand identity requirements.

Question 12

Do you offer special packaging services

Accepted Answer

Yes we have a few options to choose from:
Individual Fold
Individual Polybag
Individual Fold and bag multiple items in 1 bag
UPC Ticketing
Size Sticker Bags
Box label/case packs

Question 13

Do you provide blanks as well?

Accepted Answer

We work with some of the largest mills and distributors in the industry. If you would like to purchase finished product from us, we will be glad to quote you a cost.

Call (818) 787-1681

Frequently asked questions